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Anti-Harrassment Policy

Grab My Bag

Anti-Harrassment Policy

Effective Date: January 2, 2021

Grab My Bag Anti-Harassment Policy

 We aim for nothing less than a welcoming and inclusive environment for everyone using the Grab My Bag platform and because of this, we take allegations of sexual harassment very seriously.

 Our anti-harassment policy applies to all users on the platform including GRAB-bers, Runners customers, and merchants, airports/airlines, other businesses, or their personnel.

 Grab My Bag, and in many instances the law, prohibits anyone using the platform from committing sexual harassment. If you experience harassment from a customer, another GRAB-ber, or a third party (including but not limited to Grab My Bag employees and employees of merchant partners, airports, airlines, or other businesses) while GRABBING or doing any work directly related to GRABBING, you can follow the procedures outlined below to submit a complaint. These procedures are also available to customers or merchants, airports/airlines, and other businesses or their personnel, experiencing harassment from a GRAB-ber or GRAB MY BAG employee while using the platform.


 What constitutes sexual harassment?

 Sexual harassment includes unwanted sexual advances, requests for sexual favors, or visual, verbal, or physical misconduct of a sexual nature.  Sexual harassment also includes various forms of gender-based harassment, including the harassment of a person of the same sex. 

 Here is a partial list of behaviors that may constitute sexual harassment:

  • Unwanted flirting and sexual advances
  • Retaliation or threat of retaliation after a negative response to sexual advances 
  • Visual misconduct like leering, making sexual gestures, or displaying sexually suggestive objects, pictures, cartoons, posters, or messages 
  • Verbal misconduct like making or using derogatory comments, epithets, slurs, or sexually explicit jokes, including those surrounding the company name, meant as inappropriate innuendos, employee titles, or contractor titles including the word “GRAB;” comments about an individual’s body or dress; sexually degrading words; graphic comments; and suggestive or obscene requests, messages, or invitations
  • Physical misconduct such as touching, assault, impeding or blocking movements, or “grabbing” anything other than an item to be delivered to a customer, which will not be found on their person

 These behaviors may constitute sexual harassment even if they were not motivated by sexual desire.

 Protection against retaliation:

 We are here to help, 100%. Grab My Bag prohibits retaliation for making a good-faith complaint of harassment or participating in any investigation related to a complaint of harassment. Retaliation of any kind may result in account deactivation, and we take any and all claims of harassment very seriously.

 Process for reporting sexual harassment complaints

Anyone who believes they have been harassed, subjected to retaliation in violation of this policy, or are aware of such behavior against others, should immediately submit a complaint by:

 For GRAB-bers (Contractors) and Grab My Bag Employees:

  1. Email us at [email protected]
  2. Place, “Health, Safety, or Legal Concern” in the Subject Line of the email.
  3. In body of the email, place the description, and please include as much information as you feel comfortable sharing.  A member of our Trust and Safety team will reach out after we receive your report. 

 For Merchants, Airports, Airlines, and Other Businesses:

  1. Email us at [email protected]
  2. Place, “Health, Safety, or Legal Concern” in the Subject Line of the email.
  3. In the body of the email, include the store(s) name and address, the best contact information, and in the additional details section, include whether one Location or multiple locations have been affected, and please include as much information you feel comfortable sharing.  A member of our Trust and Safety team will reach out after we receive your report.

 For Customers:

  1. Email us at [email protected]
  2. Place, “Health, Safety, or Legal Concern” in the Subject Line of the email.
  3. In the body of the email, include your contact information and please include as much information you feel comfortable sharing.
  4. A member our Trust and Safety Team, who will reach out after we receive your report.


 What to expect when reporting sexual harassment complaints:

  • Confidentiality:  We will maintain confidentiality surrounding the investigation to the extent possible, and to the extent permitted under applicable law.
  • Impartial Investigation:  We will conduct a fair, timely, thorough and impartial investigation that provides all parties appropriate due process and reaches reasonable conclusions based on the information collected.
  • Cooperation:  We expect all GRAB-bers, customers, and merchants, as well as all Grab My Bag employees to the extent relevant, to fully cooperate with any investigation conducted by Grab My Bag into a complaint of prohibited sexual harassment and/or retaliation.  Failure to cooperate by a GRAB-ber, customer, or merchant, airport/airline, or other business, may result in account suspension or deactivation, and failure to cooperate by an employee may result in termination of employment.

 Concluding the investigation:

 When the investigation is complete, we will communicate the outcome as soon as possible.  If we determine that the anti-harassment policy has been violated, remedial action will be taken, commensurate with the severity of the offense, up to and including account deactivation.  Where applicable and appropriate under the circumstances, action will also be taken to deter any such conduct in the future.