Effective Date: January 2, 2021
Your access to and use of our Services are subject to our Terms and Conditions, which define some of the terms used throughout this Policy. Please make sure that you have carefully read and understand the Terms and Conditions before you use our Services. By using our Services, you accept the Terms and Conditions, and accept our privacy practices described in this Policy. If you do not feel comfortable with any part of this Policy or our Terms and Conditions, you must not use or access our Services.
Our Services may change from time to time. As a result, we reserve the right to update or modify this Policy at any time and from time to time without prior notice. If we make any material changes to the way we process your Personal Information, we will notify you before such changes are effective. If you object to any changes, you must cease using our Services. We recommend you review this Policy periodically. This Policy became effective on the date indicated at the top of this page. Your continued use of our Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.
When you use our Services, we may collect or receive Personal Information about you to provide our services and operate our business. The types of Personal Information that we may collect about you are:
a. Information You Provide to Us Directly
You may provide your Personal Information to us when you use our Services, including when you register with Grab My Bag,
search within or place orders through our Services, contact us with inquiries, respond to surveys, or otherwise access our
Services. This information may include:
b. Information Received From You as Part of Your Communications
When you use our Services (for example on our Site), complete electronic forms, communicate with GRAB-bers or contact us,
by online chat, email, phone or text, we may automatically collect and store certain information about you and the activity you
engaged in, for example: your name and contact information; your order details; information that you voluntarily provide to us;
the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.
c. Information Collected Automatically
We also may receive and store certain information about you and your device(s) automatically when you access or use our Site
and Services. This information may include:
d. Location Information
When you use the Services, we may collect and store general location information (such as IP address). If you permit the
Services to access location services through the permission system used by your mobile operating system (“Platform”) or
browser, we may also collect and store the precise location of your device when the Grab My Bag app (coming soon) is running
in the foreground or background of your device. This information may be used to help you select your delivery address, to
provide more accurate deliveries of your orders, to provide recommendations to you, and to enhance your user experience and
improve the services. You can choose whether to enable the location tracking feature through the settings on your device or
Platform or when prompted by the Grab My Bag mobile app (coming soon). If you choose to disable the location feature, the
GRAB-ber will not receive precise location information from your device, which may compromise the accuracy of deliveries in
some situations, for instance, if you are located in a large area, such as a park.
e. Information Related to the Referral Program
Grab My Bag allows users to invite friends and family to sign up for our Services. Sometimes we offer a promotional value for
every friend or family member who signs up and places an order through your referral link. To help you do this, we may request
you to grant us access to your mobile device address book. You can then direct us to send referral emails to contacts you select
in your address book. By sending a referral, you also consent to Grab My Bag sending your public profile image to the contacts
you select to receive a referral link. By choosing to invite a friend you represent that you have received the friend’s consent to
provide his or her name and email address to/with us. Grab My Bag will use that information to send an email inviting him or her
to visit the site and will store that information to track the success of the referral program and may send marketing emails. You
can also send an SMS with a referral link (coming soon) to your contacts. If you use this option, you understand that Grab My Bag
does not control the timing, content, or recipients of these SMS messages.
Users may not send, publish, or share any false, misleading, or deceptive communications in connection with participation in the
Referral Program. Such actions may violate various federal, state, and/or international laws, including, but not limited to, the
regulations and policies promulgated by the Federal Trade Commission. Users may not send any referral emails, SMS messages,
or other communications to children under the age of 13.
If you are referred to Grab My Bag through one of our referral programs, or if someone attempts to refer you, we may share your
name, whether you have already signed up for Grab My Bag, whether you are a new customer, and whether you have placed a
qualifying order with Grab My Bag with the person(s) who referred you.
f. Personal Information from Publicly Available Sources and Third Parties
We may collect or receive Personal Information about you from publicly available sources, social network providers, marketing
partners, and/or third parties. This may include:
Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables
the site’s or provider’s system to recognize your browser and remember certain information.
you may not be able to fully experience the interactive features of our Services. For more information on cookies and how to
b. Web Beacons
Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that may be included on
our Site to deliver or communicate with cookies, in order to track and measure the performance of our Site and Services, monitor
how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s
hard drive, web beacons are typically embedded invisibly on webpages (or in an email).
c. Online Analytics and Advertising Technologies
We and our third-party vendors may use automated technologies (including cookie identifiers on our Site), along with other
collected information, to tailor ads or deliver content when you are on our Services or on other devices, apps or websites.
d. Interest-Based Advertising
We (or our service providers) may use the information we collect, for instance, IP addresses and unique mobile device identifiers, to
locate or try to locate the same unique users across multiple browsers or devices (such as smartphones, tablets, or computers), or
work with providers that do this, in order to better tailor content and features and provide you with a seamless experience across
devices. If you wish to opt out of cross device tracking for purposes of interest-based advertising, you may do so through your
device settings. We may also use cross-device targeting to help identify our users and serve advertising. This type of advertising is
often called “interest-based” or “personalized” advertising—and when it occurs on mobile apps, “cross-app” advertising.
You can learn more about interest-based advertising and how to opt-out of receiving tailored advertising by visiting (i) the Network
Please note that even if you opt-out, you may still receive advertisements from us. However, in that case, the advertising will not be
tailored to your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to
participate in these opt-out programs.
e. Mobile Applications
Depending on your permissions, we may receive your Personal Information from your Internet service and mobile device providers.
Users of mobile devices who do not want to receive interest-based advertising may opt-out in several ways. Learn more about your
Android for Android devices, and Windows for Microsoft devices) provides its own instructions on how to prevent the delivery of
tailored in-application advertisements. You should view your device or system “Settings” to determine how you can opt out of use
of your device ID for “cross-app” personalized advertising.
3. Use of Your Personal Information
We may use the information we collect or receive about you for various purposes.
a. To Provide You With the Services
We use your information to provide you the Services. For example, we use credit card information to complete a transaction or an
address to allow the GRAB-ber to fulfill your delivery. If the applicable information is to be provided or Service is to be performed
by a third party, then we will disclose the applicable Personal Information to the third party providing the information or
performing applicable Services. Your information may be available or provided to third-party service providers and that are
contractually obligated to protect your information as disclosed in this Policy.
b. To Maintain, Improve, and Personalize the Services
We use your information for our everyday business operations such as auditing, administration of the Services, forum
management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the.
Services. We may use your information to help us improve offerings for Grab My Bag and/or our Merchants, airports/airlines, or
other businesses. We also use your information to personalize your experience. For example, we may personalize the content
and features you see when visiting our Services. In addition, we may personalize advertisements, marketing communications,
and recommendations to make them more tailored to your interests.
c. To Communicate with You
We use your information to communicate with you. For example, we may send you text messages or other notifications about the
status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of
interest to you. If we send you marketing emails about services that may interest you, each email to the best of our knowledge
will contain instructions permitting you to “opt-out” of receiving future email marketing communications.
In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise
in your use of the Services. If you send text messages to a GRAB-ber, using the telephone number for that GRAB-ber available on
the Services, we may use a third-party service provider to track and analyze these text messages. We track these text messages
for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms and Conditions, and for quality and training
purposes. As part of this process, Grab My Bag and its service provider will receive in real time and store data about your text
message, including the date and time of the text message, your phone number, and the content of the text message. You will not
be able to opt out of transactional text messages between you and GRAB-bers.
d. For Account and Network Security Purposes
We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal
Information, such as your device information, activity information and other relevant information. We use such information to
combat spam, malware, malicious activity or security risks; improve and enforce our security measures; and to monitor and verify
your identity so that unauthorized users do not gain access to your information.
e. To Maintain Legal and Regulatory Compliance
Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example,
we process your Personal Information to pay our taxes, to fulfill our business obligations, ensure compliance with employment
and recruitment laws or as necessary to manage risk as required under applicable law.
f. To Enforce Compliance with Our Terms and Conditions and Policies
When you access or use our Services, you are bound to our Terms and Conditions and this Policy. To ensure you comply with
them, we process your Personal Information by actively monitoring, investigating, preventing and mitigating any alleged or actual
prohibited, illicit or illegal activities on our Services. We also process your Personal Information to: investigate, prevent or mitigate
violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners.
g. To Protect You, Others, and Our Business
We use your information to protect you, others, and our business, including, without limitation, using information for fraud
prevention, for enforcement of our Terms of Service, to comply with the law, and to protect against security risks.
h. For Our Business Purposes
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or
otherwise with your consent.
4. Sharing of Personal Information with Third Parties
We share your Personal Information as described below.
a. Service Providers
We may share your information with our third-party service providers for certain business purposes. This information is provided in order for them to provide us services such as payment processing, advertising services, marketing partners, web analytics, data processing, IT services, customer support and other services. These third-party service providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.
To help provide you with a high-quality delivery we also may share your information, including your Personal Information and order details, with the GRAB-bers who complete your requested deliveries. Similarly, we may share information with Merchants, Airports/Airlines, Airport/Airline representatives or employees, or Other Businesses or representatives, to facilitate deliveries such as your first name and last initial or last name, baggage claim information, and/or other order information related to your orders with Grab My Bag merchants, airports/airlines, or other businesses.
We may share your information with our affiliates (entities that control or are under the control of Grab My Bag) for business purposes. This will include related entities such as Luglet that utilize Grab My Bag’s technology. We will require these entities to comply with the terms of this Policy with regard to their use of your information.
For purposes of clarity, Grab My Bag and Luglet may share certain functionalities such as a uniform login experience where users of both applications will need to use a single username and password.
We recognize that information related to your orders could contain private information. However, we may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud or other illegal activities, comply with the law, respond to legal process, or a request for cooperation by a government entity. We have developed a process that strikes a balance between protecting customer privacy and responding to valid law enforcement requests that can be found at https://grabmybag.com/standard-for-law-enforcement-authorities-requesting-information.
In the event of sale, transfer, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction, including during the negotiation of an actual or contemplated transaction.
We also may share or disclose your information with your consent or at your direction.
Grab My Bag has implemented administrative, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to Grab My Bag.
Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters, numbers, and special characters, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below or on our website at www.grabmybag.com.
We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Some of the functionality may be provided by third parties and the Services may link to other third-party websites that are not controlled by Grab My Bag. These third parties are not under our control and Grab My Bag is not responsible for their privacy policies or practices. If you provide any Personal Information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.
You may choose to enable or log in to our Services via various online services, including where applicable, social networking services like Facebook and Google. Our Services also may enable you to access social networking services such as Facebook, Twitter, or Instagram (collectively, “Social Network”) directly or indirectly through our Services.
When you link a Social Network account to Grab My Bag or log into our Services using your Social Network account, we may collect relevant Personal Information necessary to enable our Services to access that Social Network and your information contained within that Social Network. We also may share your information with the operator of that Social Network to facilitate or enhance delivery of that Social Network or other services to you. A Social Network may provide us with access to certain information that you have provided to them, and we will use, store, and disclose such information in accordance with this Policy. Additionally, a Social Network may collect Personal Information and information about your use of our Site or Services automatically. The manner in which a Social Network collects, uses, stores, and discloses your information is governed by the policies of such third parties and Grab My Bag shall have no liability or responsibility for the privacy practices or other actions of any Social Network that may be enabled within our Services.
You may also have the option of posting your activities on our Services and other content to a Social Network when you access content through our Services. For example, you may post to Facebook that you placed an order with Grab My Bag. Keep in mind that your usage of Social Network features is governed by applicable Social Networks and not by Grab My Bag, and may be visible or accessible to the public.
Our Services are not intended for children under 13 years of age and we do not knowingly collect Personal Information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us please contact us at [email protected]. A parent or guardian of a child under age 13 may review and request deletion of the child’s Personal Information.
We provide our customers and their authorized agents with the ability to access and delete Personal Information. In order to exercise these rights you must login to your account to confirm your identity, which helps us ensure that Personal Information is only made accessible to appropriate parties. Customers will not receive discriminatory treatment for exercising their rights and can return to the service after deleting their information.
This section lists the privacy-related rights (“Rights”) we extend to all Grab My Bag customers. Your right to know and right to deletion are not absolute and are subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of our systems.
If you have a Grab My Bag or Luglet account, you may exercise your right to know or your right to deletion by logging into your account and then contacting Grab My Bag and/or Luglet through it, and requesting to do so. To verify your identity, you must log-in to your account prior to accessing or deleting your information. If you have both a Luglet and Grab My Bag customer account, then the information associated with both accounts will be deleted to the extent we can identify that the accounts are owned by the same user.
If you do not have a Grab My Bag or Luglet account, you may exercise your right to know or your right to deletion by emailing your request to us at [email protected] from the email address that you believe is associated with Grab My Bag, with the subject line “Non-user Data Request” or calling us at 833-244-9994. For safety and to otherwise prevent fraud, we may ask that you provide us with certain personal information that’s reasonably necessary for us to confirm your identity.
You may also designate an authorized agent to make a request to know or a request to delete. In order to be able to act, authorized agents have to submit written proof that they are authorized to act on your behalf, or have a power of attorney. We may deny requests from authorized agents who do not submit proof that they have been authorized by you to act on their behalf.
Pursuant to the California Consumer Privacy Act of 2018, below is a summary of the Personal Information we collected from consumers, the reason we collected the Personal Information, where we obtained the Personal Information we collected, and the third parties with whom we may share consumer Personal Information. The section references relate to the sections above in this Policy.
We collect the categories of personal information identified above from the following sources: (1) directly from you; (2) through your use of the Services; (3) affiliates; and (4) third parties such as information received from our referral program, social networking services, publicly available sources, and marketing partners.
As explained above, we collect the categories of personal information identified above for the following business and commercial purposes:
Do Not Track Disclosure. Grab My Bag does not have a mechanism in place for responding to browser “do not track” signals or other similar mechanisms used to limit collection of information for use in Online Behavioral Advertising.
Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration to a person that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online. We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by contacting [email protected]. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
Grab My Bag is based in the United States and, regardless of where you use our Services, the information collected as part of that use will be transferred to and maintained on servers located in the United States. Any information we obtain about you will be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in the United States.
If you have any questions or concerns relating to this Policy or our privacy practices please contact us at:
Grab My Bag, Inc.
1445 Woodmont Ln, Suite 2612
Atlanta, GA 30318
Help Email: [email protected]