Effective Date: January 2, 2021
At Grab My Bag, we are proud to provide people with flexible work opportunities that allow them to be their own boss, make meaningful money, and explore their community. As someone who delivers using the Grab My Bag platform (a “GRAB-ber”), you will regularly interact with merchants, businesses, and consumers to make great deliveries happen every day.
Because we value our business relationship with you, we want to be clear, upfront, and transparent about the kinds of activities that can lead to your account being deactivated from the Grab My Bag Platform and how the process of account deactivation works. Below, you can find our deactivation policy and related process. If you have additional questions about Grab My Bag, please go to https://www.doordash.com/help/.
YOUR RATINGS ON GRAB MY BAG
Customers who place an order through GRAB MY BAG are asked to rate each delivery on a scale of one to five stars. Ratings are critical to the success of the GRAB MY BAG platform because they allow Customers to help ensure that the deliveries completed through the platform are high in quality. GRAB-bers that are consistently late, deliver orders damaged, broken, with missing or items/pieces, or behave unprofessionally, typically receive lower ratings.
How it affects you:
To continue using the Grab My Bag platform, you must maintain a certain Customer Rating. The Rating threshold(s) can be found here. You are responsible for monitoring your rating. However, as a courtesy we may let you know if your rating starts falling near the threshold level. If your rating falls below the threshold, your account may be deactivated.
ACCEPTING AND CANCELING ORDERS
The Acceptance Rate is the percent of times a GRAB-ber accepts a delivery that is offered to him or her through the app. Before a GRAB-ber decides whether to accept a delivery opportunity, the GRAB-ber app provides a number of key facts about the order including the name of the merchant/business/airport/airline, the destination of the delivery and pay for the order.
As independent contractors, GRAB-bers have the right to decline any delivery opportunity offered to them; however, by accepting an order for delivery they are agreeing to complete that delivery. The Completion Rate is the percent of deliveries that a GRAB-ber completes of those that they accepted.
How it affects you:
While by accepting an order for delivery you are agreeing to complete the delivery, we recognize that unforeseen circumstances may arise when you’re on a grab, so you have the right to occasionally not complete deliveries after you accept them, as long as you do so before you pick up the items to be delivered. To continue using the Grab My Bag platform, however, you must maintain a certain Completion Rate which can be found here. You are responsible for monitoring your Completion Rate. However, as a courtesy we may let you know if your Completion Rate starts falling near the threshold level. If your Completion Rate falls below the threshold, your account may be deactivated.
KEEPING THE PLATFORM SAFE AND SECURE
At Grab My Bag, the safety of GRAB-bers, merchants, businesses, airport/airlines, and consumers that use the Grab My Bag platform is paramount. We want to make sure you feel safe when performing deliveries, that merchants, businesses, and airports/airlines feel comfortable working with GRAB-bers, and that consumers never need to be concerned about opening their door to receive their order.
Creating an unsafe environment for anyone on the platform is grounds for immediate deactivation. These behaviors include, but are not limited to:
ABUSING THE PLATFORM
Much of the Grab My Bag platform rests on minimum business standards of integrity, morality, and fair dealing. We trust GRAB-bers to use the app honestly and with integrity and a good moral compass. Accounts of GRAB-bers that abuse our services or engage in fraud, or accounts of GRAB-bers that cause others to do the same, will be deactivated. Examples of abuse and fraud include, but are not limited to:
VIOLATING THE TERMS OF YOUR CONTRACT
Violation of any of the terms of the Independent Contractor Agreement that you agreed to in order to create an account on the GRAB-ber platform will serve as a valid basis for deactivation from the platform. This includes but is not limited to:
You will be provided instructions for how to appeal if your account is deactivated. This review process will apply to deactivations from the Grab My Bag platform that were based on violations of the Independent Contractor Agreement or Deactivation Policy, such as abuse, fraud, or violating the safety of the platform. This review process will not apply to deactivations that were based on objective metrics such as minimum Customer Rating or Completion Rate thresholds.
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